Table of Content
Recruitment and selection procedures were in place to ensure people were supported by suitably qualified and experienced staff. Staff records contained all the necessary checks prior to employment to ensure staff were suitable to work with vulnerable people. A staff recruitment programme was underway but some staff members told us that currently there were times when they found it difficult to attend to the needs of individuals. We have made a recommendation about the way staff were being deployed in the service. The service was meeting the requirements of the Health and Social Care Act Regulations 2010 and the Care Quality Commission Regulations 2009. There was a deputising manager in post as well as a new deputy manager and they, together with the clinical lead, were continuing to support staff through leadership and operational changes.
Although the pumps don’t contain alcohol, residents can still enjoy a drink and are free to stand behind the bar and have a go. Medical care from a qualified nurse, and treatment for residents with illness or injuries. Care Sourcer's team of friendly UK care experts is on hand to help. When Sarah Hitchens 38, first started working at Cornwall Care’s Trevarna nursing home in St Austell she was just 17. Her mum, Mary Whitehead was employed as a carer there and, eager to earn her own living, Sarah wanted to try it out as a job too.
Inspection ratings
Since the previous inspection in 2016 the service had developed a model of care specifically designed to promote quality of life outcomes for people living with dementia and a mental health diagnosis. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Trevarna is a 53-bed residential nursing home for people in need of nursing support. We care for our residents 24 hours a day, 7 days a week, in a supportive, dignified and loving environment.

People we spoke with were complimentary about the staff looking after them and the care they received. They told us they were satisfied with the care provided and they were informed of the progress concerning the person they were visiting. We saw staff were busy and they told us they were currently managing to meet people’s physical needs. However they did not always have time to meet peoples emotional and social needs. We saw staff were busy and they told us they were currently meeting people’s physical and care needs.
Alternative care options
However, incidents of sick leave, was at times resulting in staff covering shifts to maintain a balance of staff in each unit. Recruitment remained on-going therefore staffing levels were increasing at the service. Staffing levels were continuing to increase and the deployment of staff in each unit had increased since the focused inspection in September 2015. There had been a number of nursing and care staff employed at the service who were currently going through an induction process before commencing work in the service.
At the time of the inspection there were 49 people using the service. Most people who lived at Trevarna required general nursing care due to illness. Most people also had dementia, physical or sensory disabilities. Cornwall Care offers residential care, nursing care and care at home, looking after more than 1,000 people across Cornwall. It has developed innovative approaches to dementia care and staff training and development, which have won a number of industry awards.
Guidance for providers
Additional facilities are also common – for example hairdressing salons, hobby rooms and gyms. Organised activities will focus on helping residents maintain their health and wellbeing. We observed staff providing care and saw that they treated people with dignity and respect and included people in the choices about how they provided care.

Entries are completely free, and we’re happy to work with you to ensure your service are presented in a way you’re happy with. If HOOP doesn't provide all the information you need, submit your HOOP session to us to arrange a conversation with an EAC Advisor. EAC Advice is a free, specialist and independent telephone advice service provide by the charity Elderly Accommodation Counsel . Generally the whole complex will be designed with attention to accessibility for residents with restricted mobility. Buying a ‘home for life plan’, or ‘lifetime lease’, gives you the right to live in a property until you die or move to a care home.
North Hill House
People living at Trevarna had physical health needs and mental frailty due to a diagnosis of dementia. At the time of this inspection there were 52 people living at the service. At the last inspection in July 2016 the service was rated Good. Trevarna is a purpose built care home situated close to the residential centre of St. Austell with the local library next door.
Care and attention is given to ensure that residents have meals that they enjoy and they are actively encouraged to participate in developing new menus. For breakfast, people can choose to have cereal, toast or a full English –or maybe all three! Our residents are free to have their breakfast in the dining room or in their own rooms.
As part of our inspection we spoke with the deputy manager, clinical deputy manager , care staff and laundry staff. Since our previous inspection of Trevarna the home had been working to make improvements to become compliant with the Essential Standards of Quality and Safety. The summary is based on information gathered during our inspection which included conversations with people who used the service, relatives, staff and the management of Trevarna. There were a range of audits and systems put in place in by the manager and provider to monitor the quality of the service being provided. We saw that care workers showed patience and gave encouragement when supporting people. People we spoke with told us, “They are so very patient with me, and it’s nice to feel cared for”.
During that inspection we also found the service had not been managing the hydration needs of some people, by not accurately recording hydration and therefore having the potential to put people at risk. We looked at what action had been taken to address these areas. The service had implemented new records to record and monitor people’s food and fluid management and had made the situation safe.